Client Intake Volunteer


Reports To
Clearinghouse Coordinator

Purpose
Receive telephone requests for help, assess and analyze the need, make appropriate referrals, and request appropriate documentation for verification.

Responsibilities
  • Complete training and attend meetings.
  • Answer incoming calls and listen compassionately to callers.
  • Monitor and update call log returning calls to clients in order of priority.
  • Gather and record vital information regarding client’s needs.
  • Verify all information relevant to meeting the client need.
  • Review and analyze information gathered during the intake.
  • Identify needs and possible sources of help.
  • Ensure needs to be referred are manageable and specific.
  • Refer clients to the most appropriate resources and clarify next steps.

    Qualifications
    • Personal relationship with Jesus Christ and agreement with the Apostles’ Creed.
    • Discernment, non-judgmental attitude and the ability to listen, empathize, and accept others.
    • Good telephone and communication skills.
    • Ability to work independently and cooperatively.
    • Reliability and dependability.

    Please fill out the
    volunteer form if interested!